{"id":17,"date":"2022-02-12T14:53:27","date_gmt":"2022-02-12T14:53:27","guid":{"rendered":"https:\/\/cifmargroup.edu.pe\/?page_id=17"},"modified":"2022-05-23T09:50:04","modified_gmt":"2022-05-23T14:50:04","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/cifmargroup.edu.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Complaints book"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5eb8228c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5eb8228c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-428c0c27\" data-id=\"428c0c27\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-80131e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80131e5\" data-element_type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:180,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-17211919\" data-id=\"17211919\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-725be350 elementor-widget elementor-widget-heading\" data-id=\"725be350\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints book<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e85e5ac elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e85e5ac\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4678cb37 elementor-widget elementor-widget-spacer\" data-id=\"4678cb37\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eb68073 elementor-widget elementor-widget-text-editor\" data-id=\"5eb68073\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term for up to thirty (30) more days, prior communication to the consumer. The response to your claim or complaint will be sent to the email indicated on this form. In addition, a copy of your claim is sent to your email, which you can print.<\/p><p><strong>CLAIM: Disagreement related to products or services.<\/strong><\/p><p><strong>COMPLAINT: Disagreement not related to the products or services or discomfort or discontent regarding customer service.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d98af7f elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"d98af7f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/cifmargroup.edu.pe\/wp-content\/uploads\/2022\/02\/flecha-correcta.png\" class=\"attachment-full size-full wp-image-73\" alt=\"\" srcset=\"https:\/\/cifmargroup.edu.pe\/wp-content\/uploads\/2022\/02\/flecha-correcta.png 512w, https:\/\/cifmargroup.edu.pe\/wp-content\/uploads\/2022\/02\/flecha-correcta-300x300.png 300w, https:\/\/cifmargroup.edu.pe\/wp-content\/uploads\/2022\/02\/flecha-correcta-100x100.png 100w, https:\/\/cifmargroup.edu.pe\/wp-content\/uploads\/2022\/02\/flecha-correcta-416x416.png 416w, https:\/\/cifmargroup.edu.pe\/wp-content\/uploads\/2022\/02\/flecha-correcta-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-441de10a\" data-id=\"441de10a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-514872c4\" data-id=\"514872c4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a33fb96 elementor-widget elementor-widget-heading\" data-id=\"1a33fb96\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">fill the form<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cebc8c4 elementor-widget elementor-widget-spacer\" data-id=\"2cebc8c4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-305d284 elementor-widget elementor-widget-jet-engine-booking-form\" data-id=\"305d284\" data-element_type=\"widget\" data-widget_type=\"jet-engine-booking-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form  class=\"jet-form layout-column submit-type-reload\" action=\"\/en\/wp-json\/wp\/v2\/pages\/17?jet_engine_action=book&#038;nocache=1775937465\" method=\"POST\" data-form-id=\"262\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/17?jet_engine_action=book&#038;nocache=1775937465\"><input class=\"jet-form__field hidden-field\" type=\"hidden\" name=\"_jet_engine_booking_form_id\" value=\"262\" data-field-name=\"_jet_engine_booking_form_id\"><input class=\"jet-form__field hidden-field\" type=\"hidden\" name=\"_jet_engine_refer\" value=\"https:\/\/cifmargroup.edu.pe\/en\/wp-json\/wp\/v2\/pages\/17\" data-field-name=\"_jet_engine_refer\"><div  class=\"jet-form-row jet-form-row--first-visible\"><div class=\"jet-form-col jet-form-col-6  field-type-text  jet-form-field-container\" data-field=\"_nombre_completo\" data-conditional=\"false\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Full name<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><input class=\"jet-form__field text-field\" value=\"\" required=\"required\" name=\"_nombre_completo\" id=\"_nombre_completo\" type=\"text\" data-field-name=\"_nombre_completo\"><\/div><div class=\"jet-form-col jet-form-col-6  field-type-text  jet-form-field-container\" data-field=\"_email_apoderado\" data-conditional=\"false\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Email<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><input class=\"jet-form__field text-field\" value=\"\" required=\"required\" name=\"_email_apoderado\" id=\"_email_apoderado\" type=\"email\" data-field-name=\"_email_apoderado\"><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-12  field-type-text  jet-form-field-container\" data-field=\"_domicilio\" data-conditional=\"false\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Home<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><input class=\"jet-form__field text-field\" value=\"\" required=\"required\" name=\"_domicilio\" id=\"_domicilio\" type=\"text\" data-field-name=\"_domicilio\"><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-6  field-type-date  jet-form-field-container\" data-field=\"_fecha_de_incidencia\" data-conditional=\"false\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Incident date<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><input class=\"jet-form__field date-field\" value=\"\" required=\"required\" name=\"_fecha_de_incidencia\" type=\"date\" data-field-name=\"_fecha_de_incidencia\" id=\"_fecha_de_incidencia\"><\/div><div class=\"jet-form-col jet-form-col-6  field-type-text  jet-form-field-container\" data-field=\"_numero_de_celular\" data-conditional=\"false\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Cell phone number<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><input class=\"jet-form__field text-field jet-form__masked-field\" required=\"required\" name=\"_numero_de_celular\" id=\"_numero_de_celular\" type=\"tel\" data-field-name=\"_numero_de_celular\" data-inputmask=\"'mask': '(+51) 999 999 999'\" data-inputmask-placeholder=\"_\" data-inputmask-clearmaskonlostfocus=\"false\"><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-12  field-type-radio  jet-form-field-container\" data-field=\"_tipo_documento\" data-conditional=\"false\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Document type<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><div class=\"jet-form__fields-group checkradio-wrap\">\t\t<div class=\"jet-form__field-wrap radio-wrap checkradio-wrap\">\n\t\t\t\t\t\t<label class=\"jet-form__field-label\">\n\t\t\t\t<input\n\t\t\t\t\ttype=\"radio\"\n\t\t\t\t\tname=\"_tipo_documento\"\n\t\t\t\t\tclass=\"jet-form__field radio-field checkradio-field\"\n\t\t\t\t\tvalue=\"DNI\"\n\t\t\t\t\tdata-field-name=\"_tipo_documento\"\n\t\t\t\t\t\t\t\t\t\trequired=\"required\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\tID\t\t\t<\/label>\n\t\t<\/div>\n\t\t\t\t<div class=\"jet-form__field-wrap radio-wrap checkradio-wrap\">\n\t\t\t\t\t\t<label class=\"jet-form__field-label\">\n\t\t\t\t<input\n\t\t\t\t\ttype=\"radio\"\n\t\t\t\t\tname=\"_tipo_documento\"\n\t\t\t\t\tclass=\"jet-form__field radio-field checkradio-field\"\n\t\t\t\t\tvalue=\"RUC\"\n\t\t\t\t\tdata-field-name=\"_tipo_documento\"\n\t\t\t\t\t\t\t\t\t\trequired=\"required\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\tRUC\t\t\t<\/label>\n\t\t<\/div>\n\t\t\t\t<div class=\"jet-form__field-wrap radio-wrap checkradio-wrap\">\n\t\t\t\t\t\t<label class=\"jet-form__field-label\">\n\t\t\t\t<input\n\t\t\t\t\ttype=\"radio\"\n\t\t\t\t\tname=\"_tipo_documento\"\n\t\t\t\t\tclass=\"jet-form__field radio-field checkradio-field\"\n\t\t\t\t\tvalue=\"PASAPORTE\"\n\t\t\t\t\tdata-field-name=\"_tipo_documento\"\n\t\t\t\t\t\t\t\t\t\trequired=\"required\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\tPASSPORT\t\t\t<\/label>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-12  field-type-number  jet-form-field-container\" data-field=\"_numero_documento\" data-conditional=\"false\"><input type=\"number\" class=\"jet-form__field text-field\" placeholder=\"Document number\" required=\"required\" step=\"1\" name=\"_numero_documento\" data-field-name=\"_numero_documento\" id=\"_numero_documento\"><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-12  field-type-select  jet-form-field-container\" data-field=\"_datos_menor_edad\" data-conditional=\"false\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Are you a minor?<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><select  required=\"required\" name=\"_datos_menor_edad\" data-field-name=\"_datos_menor_edad\" id=\"_datos_menor_edad\" data-default-val=\"NO\" class=\"jet-form__field select-field\"><option value=\"SI\" >YES<\/option><option value=\"NO\"  selected='selected'>NO<\/option><\/select><small class=\"jet-form__desc\"><span class=\"jet-form__desc-text\">If you are a minor, select YES, and enter the data of the father, mother or representative<\/span><\/small><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-12  field-type-text  jet-form-field-container\" data-field=\"_nombre_representante\" data-conditional=\"[{&quot;type&quot;:&quot;show&quot;,&quot;field&quot;:&quot;_datos_menor_edad&quot;,&quot;operator&quot;:&quot;equal&quot;,&quot;value&quot;:&quot;SI&quot;,&quot;set_value&quot;:&quot;&quot;}]\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Representative Name<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><input class=\"jet-form__field text-field\" value=\"\" required=\"required\" name=\"_nombre_representante\" id=\"_nombre_representante\" type=\"text\" data-field-name=\"_nombre_representante\"><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-6  field-type-text  jet-form-field-container\" data-field=\"_email_representante\" data-conditional=\"[{&quot;type&quot;:&quot;show&quot;,&quot;field&quot;:&quot;_datos_menor_edad&quot;,&quot;operator&quot;:&quot;equal&quot;,&quot;value&quot;:&quot;SI&quot;,&quot;set_value&quot;:&quot;&quot;}]\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Email<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><input class=\"jet-form__field text-field\" value=\"\" required=\"required\" name=\"_email_representante\" id=\"_email_representante\" type=\"email\" data-field-name=\"_email_representante\"><\/div><div class=\"jet-form-col jet-form-col-6  field-type-text  jet-form-field-container\" data-field=\"_telefono_representante\" data-conditional=\"[{&quot;type&quot;:&quot;show&quot;,&quot;field&quot;:&quot;_datos_menor_edad&quot;,&quot;operator&quot;:&quot;equal&quot;,&quot;value&quot;:&quot;SI&quot;,&quot;set_value&quot;:&quot;&quot;}]\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Telephone<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><input class=\"jet-form__field text-field\" value=\"(+51)\" required=\"required\" name=\"_telefono_representante\" id=\"_telefono_representante\" type=\"tel\" data-field-name=\"_telefono_representante\"><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-12  field-type-radio  jet-form-field-container\" data-field=\"_detalle_de\" data-conditional=\"false\"><div class=\"jet-form__label\">\n\t<span class=\"jet-form__label-text\" >Detail of:<span class=\"jet-form__required\">*<\/span><\/span>\n\t<\/div><div class=\"jet-form__fields-group checkradio-wrap\">\t\t<div class=\"jet-form__field-wrap radio-wrap checkradio-wrap\">\n\t\t\t\t\t\t<label class=\"jet-form__field-label\">\n\t\t\t\t<input\n\t\t\t\t\ttype=\"radio\"\n\t\t\t\t\tname=\"_detalle_de\"\n\t\t\t\t\tclass=\"jet-form__field radio-field checkradio-field\"\n\t\t\t\t\tvalue=\"Queja\"\n\t\t\t\t\tdata-field-name=\"_detalle_de\"\n\t\t\t\t\t\t\t\t\t\trequired=\"required\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\tComplain\t\t\t<\/label>\n\t\t<\/div>\n\t\t\t\t<div class=\"jet-form__field-wrap radio-wrap checkradio-wrap\">\n\t\t\t\t\t\t<label class=\"jet-form__field-label\">\n\t\t\t\t<input\n\t\t\t\t\ttype=\"radio\"\n\t\t\t\t\tname=\"_detalle_de\"\n\t\t\t\t\tclass=\"jet-form__field radio-field checkradio-field\"\n\t\t\t\t\tvalue=\"Reclamo\"\n\t\t\t\t\tdata-field-name=\"_detalle_de\"\n\t\t\t\t\t\t\t\t\t\trequired=\"required\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\tclaim\t\t\t<\/label>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-12  field-type-textarea  jet-form-field-container\" data-field=\"_queja\" data-conditional=\"false\"><textarea class=\"jet-form__field textarea-field\" placeholder=\"Write your complaint or claim\" required=\"required\" name=\"_queja\" data-field-name=\"_queja\" id=\"_queja\"><\/textarea><\/div><\/div><div  class=\"jet-form-row\"><div class=\"jet-form-col jet-form-col-12  field-type-textarea  jet-form-field-container\" data-field=\"_reclamo\" data-conditional=\"false\"><textarea class=\"jet-form__field textarea-field\" placeholder=\"Request for your complaint or claim\" required=\"required\" name=\"_reclamo\" data-field-name=\"_reclamo\" id=\"_reclamo\"><\/textarea><\/div><\/div><div  class=\"jet-form-row jet-form-row--submit\"><div class=\"jet-form-col jet-form-col-12  field-type-submit  jet-form-field-container\" data-field=\"Submit\" data-conditional=\"false\"><div class=\"jet-form__submit-wrap\">\n\t\t<button class=\"jet-form__submit submit-type-reload\" type=\"submit\">Send<\/button>\n<\/div><\/div><\/div><input class=\"jet-form__field hidden-field\" type=\"hidden\" name=\"_jet_engine_nonce\" value=\"f7e57ba278\" data-field-name=\"_jet_engine_nonce\"><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor. La respuesta a su reclamo o queja ser\u00e1 enviada al mail indicado en este formulario. Adem\u00e1s una copia de su reclamo es enviada a [&hellip;]<\/p>","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cifmargroup.edu.pe\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cifmargroup.edu.pe\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cifmargroup.edu.pe\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cifmargroup.edu.pe\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/cifmargroup.edu.pe\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":0,"href":"https:\/\/cifmargroup.edu.pe\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"wp:attachment":[{"href":"https:\/\/cifmargroup.edu.pe\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}