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Complaints book

The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term for up to thirty (30) more days, prior communication to the consumer. The response to your claim or complaint will be sent to the email indicated on this form. In addition, a copy of your claim is sent to your email, which you can print.

CLAIM: Disagreement related to products or services.

COMPLAINT: Disagreement not related to the products or services or discomfort or discontent regarding customer service.

fill the form

Full name*
Email*
Home*
Incident date*
Cell phone number*
Document type*
Are you a minor?*
If you are a minor, select YES, and enter the data of the father, mother or representative
Representative Name*
Email*
Telephone*
Detail of:*
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